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Prototype
Project Overview
Duration
4 Months
Team Size
2 Members
Role
UX/UI Designer
Overview
A healthcare administrator platform that enables leaders to manage their facility’s needs with carefully curated analytics, organized data, predictive insights, and removed redundancies. I was responsible for conducting careful interviews and using my findings to create navigation and crucial layouts in the user flow.
Problem Statement
In a healthcare system where efficiency and preparedness should come first, healthcare administrators often rely on overly complex, home-brewed systems to manage their workflow. This leads to longer onboarding times, increased difficulty in completing tasks, and a lack of modern technology that could enhance efficiency and accuracy in administrative work.
Target Audience
Preferences
To succeed in hospital administration, resilience is crucial, but precision in addressing both positive patient outcomes and business needs is equally important. Time management is essential when overseeing a facility’s workforce.
60%
of hospital administrators report that current tools do not meet their workflow requirements (AHIMA)
40%
reduction of readmission cases in hospital settings through the use of predictive analytics (UnityPoint Health)
Preliminary interviews revealed that some administrators relied on spreadsheets, while others attempted to modernize using tools like ClickUp. However, neither solution proved optimal. Observing these workflows highlighted the need for a platform that not only delivers information efficiently but also identifies potential issues and predicts future problems.
Design Process
Data Presentation
The core of the spreadsheets currently in use consists of numerous tables containing information on employees, facilities, shifts, and more. One of the most significant design challenges is finding a layout that maximizes space, accommodates different types of information, and includes enough white space to ensure readability.

Notable elements to consider include the orientation and size of column/row labels, warning indicators, tooltips, and color coordination. These elements must work together to create a cohesive and functional table.
Design Process
Navigation
Another crucial aspect of an administrator’s workflow is switching between different sets of information. We observed admins manipulating two key aspects to find what they were looking for, which we called “View” and “Tab.”

The “View” involves the scale being targeted; for example, are changes being made across an entire department or just within one team? The “Tab” dictates what specific information is displayed for the selected view. Both aspects are used frequently, with the order depending on the task. The challenge was to find a layout that could be easily understood at a glance. After dozens of tests, we finally found a version that fit almost every use case flawlessly.
Design Process
Interactions
Navigation and data are the two key aspects of the design so far. The glue holding everything together consists of the in-between menus and interactions. A great deal of care was placed into refining the process of how users select their view and presenting it in a clear and concise manner.

Additionally, an early realization that long-time users likely wouldn’t need the tab labels led to the creation of a collapsed version of the left-side navigation. This attention to detail and level of fidelity is crucial for conducting tests, as unpolished designs can often lead to more confusion in the testing process
Conclusion
Conclusion
Conclusion
Next Steps
Though preliminary testing showed positive results once we implemented the table changes, more concrete tests need to be conducted. Moderated usability tests, focusing on the most common daily challenges for our target audience, would help reveal any glaring holes in our approach. If I had the chance to try it over again, I would have dedicated more time to studying how our users currently work.

Spending more time observing their workflow would have made the process of creating a navigation system much smoother.
Bonus!!!!!!
Website Revamp
Given the updates to the MVP, stakeholders agreed that a website overhaul was long overdue. As the website redesign began alongside the product design, the website is still missing mockup screens and requires significant adjustments to copy. With that said, the new website is clearly a significant improvement over the previous one, and it manages to incorporate elements of the new MVP design. For reference, I have also included a screenshot of the previous design.
Before:
After: